Frequently asked questions


What's your return policy?

RETURN POLICY

All sales on e-liquid are final. We encourage customers to sample all e-liquid before purchase.

All UNOPENED hardware may be returned or exchanged within 7 days of purchase with a receipt.

                    WARRANTY

Tanks and coils do not have a warranty. We will warranty coils that are dead on arrival if notified within 48 hours.We will be happy to repair or replace defective hardware within 30 days of original purchase with receipt if the hardware is in good condition.

We are not held responsible for any damage caused by misuse, mishandling or modification. Threading is not covered under warranty with any product due to potential cross threading.

No returns, exchanges or warranties on batteries. We will warranty anything that is dead on arrival if notified within 48 hours of purchase.

  THANK YOU FOR SHOPPING VAPE ESCAPE



Do you buy or take trade-ins on used mods?
We don't accept trade-ins or purchase used items of any type as we have no way to provide a warranty on used items.

Do you repair broken mods/tanks?
We currently do not offer a repair service.